Refund Policy

Last updated: February 2025

14-Day Money-Back Guarantee

SunByte LLC, operating as Agency OS, stands behind our product and wants you to be completely satisfied with your purchase. If you're not happy with the product for any reason, we offer a full refund within 14 days of purchase.

How to Request a Refund

To request a refund:

  1. Email us at [email protected]
  2. Include your order number or the email address used for purchase
  3. Let us know briefly why the product wasn't right for you (optional, but helps us improve)

Refund Processing

Once we receive your refund request:

  • We'll process your refund within 2-3 business days
  • Refunds are issued to the original payment method
  • Depending on your bank, it may take 5-10 business days to appear in your account

Conditions

To be eligible for a refund:

  • Your request must be made within 14 days of purchase
  • This is your first refund request for Agency OS (we can't offer multiple refunds to the same person)

No Questions Asked

We believe in our product, but we also understand it might not be the right fit for everyone. You don't need to justify your refund request — if you're not satisfied within the 14-day window, simply let us know and we'll process your refund.

After 14 Days

Unfortunately, we cannot offer refunds after the 14-day guarantee period. This is because our digital products can be fully accessed and downloaded immediately upon purchase.

Dispute Resolution

If you have a billing dispute, please contact us at [email protected] before initiating a chargeback with your payment provider. We are committed to resolving all refund requests within 2–3 business days. Filing a chargeback without first contacting us may delay the resolution.

If we are unable to resolve your dispute directly, we may escalate the matter to our payment processor or refer you to the dispute resolution procedures outlined in our Terms of Service.

Contact Us

If you have any questions about our refund policy, please contact us:

SunByte LLC (operating as Agency OS)
30 N Gould St Ste N, Sheridan, WY 82801
Email: [email protected]